Refund and Returns Policy
Return & Refund Policy – Partsify.in
At Partsify.in, customer satisfaction is our top priority. We are committed to delivering high-quality automotive parts with reliability and transparency. However, if you encounter any issues with your order, please refer to our Return & Refund Policy outlined below.
Return Eligibility
To ensure a smooth return process, please adhere to the following conditions:
📦 Return Request within 24 Hours
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You must notify us of any return request within 24 hours of receiving the product.
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Requests made after 24 hours will not be eligible for return.
📸 Share Product & Package Images
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Before initiating a return, send clear images of the product and outer packaging to our WhatsApp Support.
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This step is mandatory for return approval and helps us validate the condition of the product.
❌ No Return for Damaged or Used Products
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Returns will be rejected if the product or packaging is found to be:
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Physically damaged
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Tampered or used
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Returned without original packaging or accessories
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Please ensure the item is unused, in its original condition, and securely packed for return.
🚫 Non-Returnable Items
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Electrical and electronic components are strictly non-returnable.
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Items damaged due to improper installation, mishandling, or modification are also ineligible.
Return Process
Once your return is approved:
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Our team will guide you with return instructions.
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Customers are required to self-ship the product via a reliable courier (reverse pickup may be available in select PIN codes).
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Shipping charges are non-refundable.
Refunds
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After receiving and inspecting the returned item, the refund process will be initiated.
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Refunds are processed to the original payment method or via Bank/UPI (for COD orders).
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Please allow 5–7 working days post-approval for the refund to reflect.
Important Notes
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Returns without prior approval or without sharing package images will not be accepted.
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If you receive an incorrect product, please report the issue within 24 hours of delivery.
Need Assistance?
For any questions or help regarding returns and refunds, feel free to reach out to our support team:
📞 Customer Care: +91-8899950447
📱 WhatsApp Support: 8899950447
📧 Email: support@partsify.in
We’re here to help you with a smooth and transparent service experience at Partsify.in.